Data is becoming the hottest commodity. In today’s world, information is expected to fuel the next big IT revolution, and AI solutions are making that possible. Digital companies are busily collecting data from their customers’ purchases, searches, and interactions with them on social media platforms. These digital companies are then using that data to create better customer experiences, and, in the long run, they are reaping the benefits of an improved bottom line. Continue reading to learn how ElectrifAi solves data-related problems to empower AI.
- Customer engagement
Customer engagement is the way for businesses to increase their revenues and margins. The more customers they have, the better their chances of dominating their industry. Companies like Google and Facebook are already reaping the rewards of increased customer engagement through increased revenues and profits. An aspiring business needs to understand its target market properly before it embarks on a customer engagement strategy. You can do this through the analysis of consumer data.
- Dynamic pricing
Not all customers are alike, and not all customers have the exact needs. This makes it challenging to have a uniform pricing strategy across all target markets. Dynamic pricing captures customers’ attention based on their level of engagement with your brand. The idea is to give them more rewards and incentives every time they interact with your company. It helps companies predict consumer behavior and acquire more loyal customers.
- Customer service
ElectrifAi has a customer Service team that comprises a group of experts in their respective fields. They have a deep understanding of both the technical and non-technical aspects of customer service. This allows customers to interact with a 24/7 service team who can always assist and support customers in whatever they need.
- Spend Analytics
The biggest challenge for companies in customer service is identifying and addressing the problem adequately. You can do this through analytics, one of the most vital areas of expertise in ElectrifAi. Through analytics, companies can identify the problem that the customer is facing and provide specific solutions to help them address it.