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Business Leader/Food Industry

“Papa John’s CEO Just Apologized To Customers

Posted by WA6 on

Steve Ritchie, the CEO of Papa John’s, is anything but a good and positive influence towards this company and brand. After the company was caught is bad scenario a few months ago, Steve Ritchie took upon himself to apologize directly to his customers. He showed true leadership when he took the initiative to directly appeal to customers after the racial slur threatened to tear the company apart. Papa John’s like other Major companies in the United States who offers services to numerous customers are often affected by sensitive issues that touch on the society, and Papa John’s was no exception. Steve Ritchie understands this and that why he took a very wise decision to apologize to customers before things got out of hand.

This time, Steve Ritchie showed empathy, to some extent some vulnerability, but offered a sincere and direct apology. Steve further pointed out the kind of behavior which led to this regretful event would not be tolerated on any employee working at Papa John’s.

Mr. Ritchie also employed quite some wise distancing. Clearly, Steve pointed out that the employee views were not directly his, and that Papa John’s company is bigger than one individual (even its own founder) and everyone should understand that the company consist of 120,000 people , and not a business of one individual.

Steve Ritchie Papa Johns then went ahead to remind the readers that the company members of staff were all staples in their respective communities and are hardworking people who respect others. He pinpointed some specific actions they would be taking so that they can address inclusion and diversity and he promised that he would be personally spearheading the effort. Steve showed accountability and went ahead to say that he would be held accountable.

Steve has also strengthened policies within the company that have shown he meant what he said and that such incidences would never be witnessed again. His apology has been well received by the clients and other business partners, and things have resumed to normal, and the company has regained its status that has taken years to build. Other members of staff at Papa John’s were supportive of their CEO, and everyone is happy. Read about Ritchie’s open letter here.

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Business/Food Industry

OSI Group: A Global Food Provider Surpassing Industry Standards

Posted by WA6 on

The OSI Group is premier global food provider that is a partner to many of the world’s top retail and food service brands. By providing food to order, OSI is able to tailor its offerings to each individual customer and always guarantees top-notch food that surpasses industry standards for health, safety, environment, and sustainability.

OSI’s amazing infrastructure and its financial capabilities enable it to provide a range of services and to produce and distribute, develop, and source custom food solutions around the globe.

Recently, OSI Group has purchased Baho foods, a Dutch manufacturer of convenience foods, deli meats and snacks with processing plants in the Netherlands and Germany. Baho has five companies under its belt, which are Henri van de Bilt, Bakx Foods, Q Smart Life, Vital Convenience, and Gelderland Frischwaren and provides food solutions to people in 18 European countries. Baho Food’s managing director, John Balvers, and his team of managers are excited to be staying aboard to help grow the company. They feel that the excellent relationship that OSI Group has with its customers and its experience in the food industry will provide the exact sort of stimulus that will propel both companies forward in their joint venture, looking ahead.

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OSI Group has recently enhanced its food safety and quality by implementing Arrowsight, Inc.’s third party, 24/7/365 Remote Video Auditing (RVA) services in its food processing facilities across the United States of America. This will be taking OSI to the next level of food defense in its manufacturing plants, and the technology includes features that ensure that trailers are sealed, strict safety protocols are adhered to when food is handled, and more. This simply adds another layer of protection to OSI Group’s already strict safety and health standards. This company is truly a shining example to be modeled after in the food industry.

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